Shipping policy

A clear shipping policy is essential for building trust and managing customer expectations. Since you’re aiming for a 7-day delivery window, it’s important to distinguish between "processing time" (the time it takes you to pack the order) and "transit time" (the time it's with the carrier).

Here is a professional, ready-to-use template you can copy and paste:

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Shipping Policy

Thank you for shopping with Shourvin Silks. We are committed to getting your order to you as quickly and efficiently as possible.

1. Shipping Timeline

We strive to deliver all orders within 7 business days from the date of purchase. This timeline is broken down as follows:

• Order Processing: 1–2 days.

• Transit Time: 3–5 days.

2. Shipping Rates

• Standard Shipping: ₹60

• Expedited Shipping: Not Available

3. Order Tracking

Once your order has shipped, you will receive an email confirmation containing your tracking number. Please allow 24–48 hours for the tracking information to update on the carrier's website.

4. Shipping Destinations

We currently ship to all over India.

5. Potential Delays

While we do our best to meet the 7-day delivery window, external factors such as extreme weather, carrier delays, or high-volume peak seasons (like the holidays) may occasionally cause delays. We appreciate your patience during these times.

6. Missing or Damaged Packages

• If your tracking information shows "Delivered" but you haven't received your package, please contact us within 3 days.

• If your order arrives damaged, please take photos of the packaging and items and email them to shourvinsilks@gmail.com immediately so we can assist you with a replacement.